13 February 2018
Mantello's have been a professional and reliable property managers for my properties for over an year. I am personally very happy about the way they find good tenants with prompt routine inspections and detail communication with the landlords. We don't have to worry about the rental deposits as they are paid on time with regular intervals. My properties are in safe hands. Well done team Mantello. I have referred a few friends and will do in future.
Landlord, Hoppers Crossing
26 May 2017
I have utilised the services provided by Mantello Real Estate Agents for over 2 years now as property managers for my investment property. The honesty, positive ethics and quality of service provided and by Mantello is, in my opinion, exceptional. The staff at Mantello have been and are always friendly and helpful demonstrating an excellent knowledge of property management and consistently display positive attitudes to all requests. I am very comfortable relying on Mantello Real Estate to manage my property and have absolutely no hesitation in highly recommending them as knowledgeable and efficient property managers.
23 May 2017
Connie Mantello is honest: in my book that counts a lot. Mantello's Real Estate manages my property in Tower Rd... proved they're selves as good as any agent i have experienced and a darn sight better than most! Connie Mantello is a top operator: professional, diligent and a most amiable client relationship builder. You cant go wrong at Mantello's.
23 May 2017
The dealings that I have had with Connie Mantello have impressed me enormously. She makes me feel like part of her family. She is a warm and caring individual whose entire focus is on her client and the required outcome. My only regret is the time that I wasted with other agents.
06 December 2016
Jason & Connie are true professionals in the real estate industry and go the extra mile to satisfy their clients. Attitude and approach along with outstanding knowledge of the industry, they always keep me updated by email or phone with the necessary information of my property. They have always been quick to address any issues that arise in order to ensure seamless maintenance of the property and managing the interactions with tenants as well as facilitating the leasing out of the property, as needed. I would highly recommend working at Mantello Real Estate. Kind Regards, Wayne Godino
03 December 2016
The service I have received thus far from Jason and Connie at Mantello Real Estate has been outstanding. They offered me sound advice and assistance when I was looking for an investment property in the area and the management of the property has been excellent. would highly recommend them to anyone looking for a professional and reliable property manager in the Werribee area.
03 December 2016
I was having problems with other real estate agencies - not having rent in on time, poor communication and lack of record keeping. I called Mantello real estate right away and Connie pretty much came to the rescue, acting quickly to do the handover and provide the best solutions in moving forward. I'm much happier now and grateful for the high caliber service. Cheers arch
02 December 2016
One Real Estate all Real Estates the same??? That's the question all astute - buyers, sellers, landlords and even tenants should ask themselves. How can it all come together for all to benefit - That's the BIG question? I'm a landlord and have several properties spanning 25+ years; and have had numerous Agents & Tenants. Yes and the associated problems. When I ponder back; yes! the tenant was a problem BUT in actuality the most majority problem that caused it was the AGENT. I've noted in recent times a lot of Agents have changed there names and tactical operations to $$$ advantage for their consortium takeovers. Thus to maintain aggressive growth not in quality or service but $$$s. The staff are overloaded and thus follows shortcuts at landlord cost - less quality background checks, risk taking. cliche reports, landlord ill advised etc. It all came to climax in a couple of properties; I'll focus on one - a 3 bedroom townhouse in Brunswick. I only become aware of the Mega problems when payments cease in my account from Brunswick. Basically the property was trashed, flooded; numerous Police Reports from tenant's work and neighbors over 3 years and all I got was cliche, false, doctored up, cooked books - Reports that all is Well??? After realization the Agent advised me to let him STAY ON; & not to deny his bond back and that I'll have difficulty; Yea Yea. My daughter was chipping away and telling me she swapped to this Family Agent and that their real good and very helpful and positively advised her good outcomes for her and the tenant. DO I Jump? I had had enough; and decided to approach My daughter's recommendation - Mantello Real Estate Werribee we arranged a time, they came out to see me. I explained my predicament, and after I settled all the problems I'll probably come over to you. Jason Mantello boldly said - If you give us authority today; we'll get this all in order for you; too their word they did; and got my bond money back. Jason & Connie Mantello are a Family Real Estate & Agent for Rented Properties. I found them honest enthusiastic and spoke directly to you to maximize your property potentials; they also considered the prospective and existing tenants needs and are thorough in screening tenants. I've since recommended a friend who came across he also had prior problems with these new Cowboys Corporate Consortium Agents who are overworked with minimum staff thus forced to take short cuts and calculated risks - thus no real duty of care to the landlord (property) and surprisingly also to the tenant as they don't really care as long as their commission keeps coming in. They may be cheaper commission to get your business; but I the landlord with multiple properties WANT peace of mine & maximize continuous use and care of my properties. I've been with You! (Mantello Real Estate in Werribee) for nearly 3 years and never been so contented with your eager to please attitude. I recommend any Landlord, Tenant, Buyer or Seller; rather than be bitten firstly by Corporate Agents; do your business with Mantello Real Estate Werribee. I'll even give their Mobile numbers Jason Mantello 0402 091 191 Connie Mantello 0422 134 767 Things can get better if you activate. Yours Faithfully K&L S
Rachel and Dale
15 November 2016
Hi Jason and Connie, Just a short note to let you know that we have found our experience with Mantello Real Estate to be very professional, pleasant and personable. We are excited to be clients with your agency and we are appreciative of your quick response and your timely processing of our application. Five stars!!! Kind regards Rachel Graf Dale Bettens
Renee and Matt
19 February 2016
We had the pleasure of Mantello Real Estate, sell our home in February 2016. Jason and Connie Mantello were fantastic to deal with. Always punctual, very reliable and excellent communicators. On behalf of Matthew and myself we just want to say a massive thank you for selling our house so promptly and professionally. Your expertise, knowledge and professionalism were truly amazing!! You have a very friendly approach and you made us feel at ease throughout the whole process. Nothing was ever too much trouble for Jason and Connie and they always greeted my family, myself and perspective buyers in a very happy and professional manner. Their retention of information from viewers at open houses was first class and always articulated well. Their knowledge of the local market and negotiating skills were key in ensuring that I received the best offer for my home. I would highly recommend Jason and Connie from Mantello Real Estate to anyone who wishes to sell their property. They are not just our real estate they are now our friends. We can't thank you both enough for your amazing services and kind hearts. Yours Sincerely Renee & Matthew
07 September 2015
Hi Jason & Connie, We would like to say a massive thank-you for selling our investment property on Grevillea Crescent. We have had our investment with Mantello for 2 years and the customer service and management of our property has been impeccable from day one. Mantello is a family owned boutique real estate who really care about their landlords, tenants, buyers and sellers and we have always felt apart of the family!! When we decided to sell our property there was no doubt in our minds that we would ask Jason to sell it for us. We didn't even bother looking at other options as I knew Jason would be the best sales agent for the job! His commitment and passion for the job shows in the results he gets. The selling price we wanted we weren't sure we could achieve, but Jason was able to secure a great offer we couldn't refuse in the time frame we wanted. Throughout the process, Jason was always giving us updates and was upfront and honest with us which is another wonderful trait of his. Thank-you Connie and Jason for the wonderful service you provided us during the rental and sale of our property, we always felt like we were in safe and capable hands. I wouldn't hesitate recommending Mantello to friends and family. Kind Regards, Renee Nikolovski
26 June 2015
Hi Jason and Connie, I am just writing to say thank you in assisting me in my property battles. Other agents make lots of broken promises, but you managed to deliver from day 1. Meeting you, it was easy to see why you are and will continue to be a success. Your approach to what you do shows passion and determination – I immediately felt comfortable that I found a winning team. The service started with communication. With the level of communication I received, I always felt in the loop. For years, I have looked for property managers who would treat you like a person and not another number! Even outside of hours, calls kept coming; something I never expected but which provided the extra reassurance of having chosen the right agents to handle my property issues. Unfortunately I got stuck with terrible tenants from a previous agent and it was a battle to have them removed but your reassurance of being on the case and the light at the end of the tunnel was very comforting. You not only managed to remove these tenants swiftly but the property was fixed and rented in no time- all under your guidance. You have become more than property agents, I value your opinions and know that you are here for me as a person, not a number. You continue to go the extra mile time and time again and always amaze me with your enthusiasm (even in my time of frustration). I know that in future we will continue to work together and I look forward to what that future brings. Investing with Mantello Real Estate will always be highly recommended, not only by myself but the evidence stands for itself. You are both easy to deal with, determined and passionate and your work ethic proves this every day. Thank you for getting me through the difficult times and encouraging me to continue through the dark tunnel. I wish you both all the best for the future with your business and family and look forward to further developing my portfolio with you. Kind Regards, Noreen
23 June 2015
I would like to extent my gratitude to Mantello Real Estate. I would like to share with everyone my dealings with Mantello Real Estate as they more than deserve this recognition amongst the home buyers, sellers, renters, and the people wanting to lease. My situation was dire straights, as I was left with a mortgage I could not afford amongst other debt I could not afford. I had no idea on where to begin with the house and no idea where to begin to sell. Fortunately through a good friend I met Jason from Mantello Real Estate. I could not believe the understanding I received as I practically sobbed my way through my story. Jason looked over the house for me and immediately helped me put together a plan so I could see my way through getting the house ready. Jason was very honest with me when it came to the house market so I could get the best possible price quickly. With Mantello Real Estate’s constant encouragement, and referring me to other professional people to help me with the house (carpets, walls ect) I managed to get the house ready very quickly, as it was only my lovely 65 year old mother and myself left to do all the work, and there was a bit. To cut a long story short, I feel because of Mantello Real Estate I got the house ready, quickly to sell. But there hard work did not end there, the moment I had the house ready to view, Jason had a potential buyer ready to view. The house was sold within 24 hours of the sign going up, it didn't make it to the planned open day. NO KIDDING WITHIN 24 hours. I could not believe this. Mantello Real Estate truly have a heart. I would 200 per cent seriously urge you to meet with them if you are choosing to sell, buy, rent or leasing your home. Thank you Mantello Real Estate for seeing me through. Always Kind Regards Helen
Geoff and Natalie
22 April 2015
Hi Jason and Connie I am just writing to express our gratitude for handling the sale of our home. When we first met both of you, we both felt comfortable straight away in dealing with you which made our decision an easy one to choose you to handle our sale. It can be easy to make a lot of promises to someone on what can be delivered regarding any transaction, but from day 1, everything that was promised to us in handling the sale of our home was delivered beyond our expectations. Firstly, the level of communication that we received throughout the whole process was amazing. Every day I would get a phone call from Jason to keep me posted even if it was a short conversation just to reinforce to keep positive and that we will get it over the line. Sometimes these calls would come outside of business hours which is not something that we were expecting, but at the same time it was reassuring to know that Jason was reachable should the need have arisen. We had the house open every weekend which I feel was a defining factor in being able to get the house sold in the manner we did and this from experience is not what is offered by the larger real estate agents and would get a text message from Jason every Saturday morning just to say good luck for the open. Again, going the extra mile to ensure that his clients felt comfortable during what can be a stressful experience. We have had some difficult moments and difficult people that we have dealt with, but Jason has not let these people or moments distract him in the slightest in his dealings with us. We both rode the roller coaster of emotions created by these moments and people and were both able at times able to have a laugh instead of becoming frustrated and making the process more difficult. I feel that throughout the process that Jason was working with me and not for me so to speak as we were always on the same page and there was not one decision that we made where we disagreed with each other and there were some tough calls that we had to make along the way in dealing with the difficult moments/people that we encountered. I will be highly recommending you guys to anyone that I speak to who may be looking to buy/sell/rent a house as at all times I found you both to be very easy to deal with and would not hesitate to deal with you again for any of our real estate requirements. Once again, Natalie and I want to thank you so much in getting the sale of our house over the line and for a great price. We wish you both all the best for the future with your business and family. Regards, Geoff & Natalie Baker